SHIPPING INFORMATION

UNITED KINGOM

Orders shipped within 1-3 working days using Royal Mail Tracked 48 or DPD NEXT WORKING DAY service. We also offer DPD SATURDAY DELIVERY option which will be dispatched the next Friday after the order is placed.

Dispatch times during sales periods are between 2-5 working days due to high volume of orders and our tiny team! Please note that delivery estimates are from date of dispatch and not from date of order. 

EUROPE

Orders to GERMANY, FRANCE, AUSTRIA, SPAIN, ITALY and THE NETHERLANDS are shipped with DPD TAX AND DUTIES PRE-PAID. The shipping costs are calculated by order value in line with customs practices to include delivery and ALL fees at a reduced price. No further payments are required. 

Orders to the REST OF EUROPE are shipped with Royal Mail International Tracked and do NOT include TAX and DUTIES. These are paid separate and directly to customs. This service that may take 3-10 working days to deliver. 

 

AUSTRALIA   CANADA   USA     HONG KONG  and  REST OF THE WORLD

 

Orders shipped within 1-3 working days using TRACKED service that may take 4-18 working days to deliver. 

Tax and Duties NOT included in shipping price (with exception of AUSTRALIA and USA due to a trade relationship with the UK)

TAXES AND DUTIES 

When importing from the UK, there can be additional duties and taxes applied upon delivery of your shipment. These are usually a percentage of the total order value; percentages vary from country to country so we recommend to check before ordering so you are aware of the cost of importing. These can usually be found on government websites. 

You may be contacted via email or text from delivery company in your country with a link to make a payment before delivery, or may be required to make a payment at a post office in order to receive your shipment. These duties and taxes are to be paid by the recipient. We are not required to inform customers of such additional costs and are not required to refund such costs to customer. 

PRE-ORDERED ITEMS

Pre-ordered items will ship within the approximate timeframe given in the product description. Please note that this timeframe can be subject to change due to manufacturing process but we will send updates to orders affected should any changes occur! 

As standard, orders containing PRE-ORDER items along with regular items will not ship until everything is available and in stock in our HQ. 

If you would like to ship the rest of your items separately for an additional shipping fee, you can contact us at info@thefrostwear.com and we'll be happy to organise this for you! 

NOTABLE SHIPMENT INFORMATION

INTERNATIONAL CUSTOMERS IMPORTANT INFORMATION

Please note that as a result of the recent Cyber Attack, International Order may experience longer shipping times that estimated at checkout as they begin to process new mail through the system. 

All orders from 30th January '23 onwards until the issue is resolved, can expect to  experience slight delays with delivery.

Please note we’ve been reassured that no customer data has been breached and personal info remains safe.

We’re so sorry for any inconvenience, if you require help with your order or have any questions please send us a message or email info@thefrostwear.com

 

  • Due to the conflict in Ukraine, we have suspended deliveries to Russia, Belarus, and Ukraine for the foreseeable future. 

 

  • Shipments to Italy (without tax and duties included)are currently estimated to be delivered within 6 weeks of dispatch. This is due to a severe delay at Italian Customs.