All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable. All items must be in original, resalable condition. Please make sure all returned items are well packaged, so as not to be damaged in the post.
Returns on face masks/underwear/swimwear not accepted.
When you have returned items - once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded. If you need to exchange it for the same item in different sizes or return for store credit, send us an email at email@example.com
We offer FREE UK RETURNS! - accepted within 28 days of receipt.
To return your order please print & attach your Royal Mail free post label to the front of your parcel.
GET YOUR FREE RETURNS LABEL HERE - CREATE YOUR RETURN
• No printer? No problem. Show the Royal Mail team your email label & they will take care of the rest.
• Make sure it's packaged securely, take to your local post office! You will need to retain your post office receipt as proof of return.
• You can track your parcel online using the Royal Mail Track and Trace service.
• Returns will be processed within 3-5 working days, this extends during busy sale periods. • You will receive a confirmation email once your return or exchange is processed.
IF USING YOUR OWN SHIPPING METHOD
Customer will be responsible for shipping costs. For order value over £50 we recommend using tracked shipping service. Keep postage receipt for your records.
"THE FROST WEAR" 12 RUMFORD PLACE, CHARLESTON HOUSE, 2ND FLOOR, LIVERPOOL L3 9DG UNITED KINGDOM
If you have any questions, please send us a message on firstname.lastname@example.org
*Returns on face masks/underwear/swimwear not accepted.
RETURNS FOR ORDERS OUTSIDE UK
You can return items for a refund or exchange within 45 days of receipt to the address "THE FROST WEAR" 12 RUMFORD PLACE, CHARLESTON HOUSE, 2ND FLOOR, LIVERPOOL L3 9DG UNITED KINGDOM. Please add our email address on the package for TAX and DUTIES purposes - email@example.com and keep postage receipt as proof of shipment.
You will be responsible for the costs of returning the items, however, if you would like to make an exchange, we will ship it back out to you for free.
Our policy lasts for 45 days. If 45 days have gone by since you placed your order, unfortunately, we can’t offer you a refund or exchange .
To be eligible for a return, your item must be unused and in the same condition that you received it, with tags still attached and any original packaging intact.
Paypal customers can currently claim back some of the return shipping fees click here <https://www.paypal.com/uk/webapps/mpp/refunded-returns> for details.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
*Returns on face masks/underwear/swimwear is not accepted.